1. OVERVIEW

The LAB Performance Centre Pty Ltd (“The LAB”, “we”, “us” or “our”) is committed to protecting the privacy of individuals who interact with our business.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to members, casual users, program participants, parents or guardians, website visitors, contractors, and any other individuals whose personal information we collect.

2. WHAT IS PERSONAL INFORMATION?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This includes (but is not limited to): - name, date of birth, and contact details; - emergency contact details; - payment and billing information; - membership and attendance records; and - health information relevant to training, participation, or safety.

Health information is treated as sensitive information and is handled with additional care.

3. PERSONAL INFORMATION WE COLLECT

We may collect personal information when you: - sign up for a membership, program, or casual visit; - register a child or under-age participant; - complete waiver, consent, or health screening forms; - make enquiries or communicate with us; - use our website or online platforms; or - attend or use our facilities and services.

Where reasonable and practicable, we collect personal information directly from you or your parent/guardian.

4. HOW WE USE PERSONAL INFORMATION

We collect and use personal information for purposes including: - administering memberships, programs, and bookings; - delivering training, coaching, and performance services; - managing payments and accounts; - communicating with members, participants, and parents/guardians; - maintaining health and safety within our facilities; - meeting legal, regulatory, and insurance obligations; and - improving our services and operations.

We only use personal information for purposes reasonably related to our business activities.

5. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to: - staff, contractors, and coaches engaged by The LAB; - third-party service providers such as membership management systems, payment processors, CRM platforms, and communication tools; - professional advisers (including legal and accounting advisers); - insurers; and - government authorities where required by law.

We take reasonable steps to ensure third parties handle personal information in accordance with Australian privacy laws.

6. STORAGE AND SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically using secure third-party platforms or, in limited cases, in physical form.

Where information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with legal requirements.

7. ACCESS AND CORRECTION

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete, or out of date.

Requests should be made in writing using the contact details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

8. MARKETING COMMUNICATIONS

We may use your contact details to send information about programs, services, or updates relevant to The LAB.

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

9. CHILDREN AND UNDER-AGE PARTICIPANTS

For participants under 18 years of age, personal information is collected from a parent or legal guardian.

Parents and guardians are responsible for ensuring the accuracy of information provided and may request access to or correction of their child’s information.

10. DATA BREACHES

In the event of a suspected or actual data breach involving personal information, we will take reasonable steps to: - contain and assess the breach; - determine the nature and extent of affected information; and - notify affected individuals and relevant authorities where required under the Notifiable Data Breaches (NDB) Scheme.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The current version will be published on our website and will take effect immediately upon publication.

12. CONTACT US

If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle personal information, please contact:

The LAB Performance Centre
8 Dan Street, Mawson Lakes SA 5095
e: lab46adelaide@gmail.com

Last updated: 27/02/2026